Martin Luther King Day

15 01 2018

Really important things in our world
are definitely not Apple’s mobile devices.

So today it’s Martin Luther King Day.

Hey Mr Trump, you can learn a lot from him.





Happy New Year 2018

1 01 2018

Again Apple’s Industrial Design Group will play an essential role in 2018.

“Imagine objects that don’t exist and guide the process that brings them to life. And so that includes defining the experience that a customer has when they touch and feel an Apple product.“

(Christopher Stringer, Designer at Apple)

My wish …

2018 should also become a year of largely improved software quality. Engineers should remember the slogan words “It just works”. And, by the way, please do it with less dongles, adapters, cables, and bugs.

Have a happy and healthy New Year.





Merry Christmas 2017

24 12 2017

Christmas is about spending time with family and friends.
It’s about creating happy memories that will last a lifetime.

Merry Christmas to you and your family!

Thanks a lot for reading posts on my blog.
Have an exciting and healthy 2018.

Yours Thomas.





Martin Luther King

16 01 2017

Really important things in our world
are definitely not Apple’s mobile devices.

So today it’s

Martin Luther King Day

and you won’t see anything Apple related here.





Merry Christmas

21 12 2016

and a Happy New Year to all of you

even if you are following Baha’i, Buddhism, Confucianism, Hinduism, Islam, Jainism, Judaism, Shinto, Sikhism, Taoism, Zoroastrianism, or any other doctrine.

Image on devices:
Free wallpaper by http://mircse.com

Thanks for being loyal readers of my blog.
It’s the food bloggers need to continue their work.





Merry Christmas

24 12 2014

May the message of Christmas fill your life with joy and peace. Best wishes to you and all your beloved family members.

IMG_3680.PNG

Christmas also can give an occasion to all non-Christian people to think about peace, social equity, human dignity, and happiness in their near and far surroundings.

All the best to you for the upcoming New Year 2015.

The New Year is the time of unfolding horizons and the realization of dreams, may you rediscover new strength and garner faith with you, and be able to rejoice in the simple pleasures that life has to offer and put a brave front for all the challenges that may come your way.

Stay hungry, Stay foolish, Think Differently

Mobiles can help to

Power on your brain.

To all the friendly people living in the home country of my wife …

สุขสันต์วันคริสต์มาส

Note
I created the mind map with iThoughts for iOS by toketaWare, UK. See an app review here …

iThoughts, Redesigned, Reengineered, Re-everythinged





Apple Support

30 07 2014

Apple takes care and is well-known for seamless usage of it’s products, high build quality, and strong efforts regarding customer support.

Support options are …

  • Apple’s website
  • Apple Care Protection Plan
  • Genius Bar in Apple Stores
  • Apple Support Communities

Try to get help from Samsung, HTC, LG, Sony, or other competitors and you will see the difference and it’s because Apple offers a complete ecosystem.

20140414-165911.jpg

Unlike Microsoft the company offers a powerful collection of support articles which are regularly updated.

Help yourself is poorly supported by Microsoft’s knowledge base because

1 articles are not highly ranked in Google searches, instead you get many results linking to uncountable forums usually presenting ‘trash content’ or personal conversations without any methodical approach

2 search results within Microsoft’s support site nearly never provide useful results; you also may find articles about products 10 years old or even older although their support is already suspended

3 articles are not translated by humans but translation software and the results are often a disaster

But there is also an advantage in Microsoft’s approach to organize the error messaging system. It’s the so-called MSID for errors, a unique, product related number which points to an error description.

Within iOS Apple doesn’t use error numbers. As a consequence your search is only successful if you enter main parts of the message displayed on your device in a search engine.

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If you enter ‘iPhone disabled’ as the search term in a browser you will immediately get a high ranked result pointing to an Apple support article.

Note
It would be an improvement if iOS lets you copy the message into the clipboard for later use as the search term in a browser.

A further step forward could be an optional control within an error message popup named ‘Support’. Tapping on it opens Safari with the error message as the search term.

Fortunately Apple sells high quality products so that error messages are rare.

Prepare for a support request …

If you need support you should have these data ready

  • Apple ID
    (password and answers to your security questions if you don’t use 2-Step Verification)
    to log into your profile, to contact the support by phone
  • Serial Number
    of the device
    Go to Settings – General – About to find it out. Tap and hold to copy the number to the clipboard.
  • OS version
    Go to Settings – General – Software Update to find it out.
  • IMEI and ICCID
    if there is a need to contact your provider
    Go to Settings – General – About to find it out.

If you want to have immediate access to all these data don’t keep it in an iWork document, instead use a password keeper like 1Password.

Support options …

If you visit Apple’s website you will find a comprehensive overview about support options. My mind map shows these options and an overview of essential FAQs. All topics come along with assigned links. If you use a mind mapping tool just tap on a topic to open the related website.

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Feel free to download this map from my Box account.

The alternative file formats have been created with iThoughts HD for iPad (.ITMZ file format). Compatibility to other tools is limited. The DOCX file format is suggested for those who don’t use a mind mapping tool. The file contains the image as well as a detailed outline of all topics.

Application File format
Adobe Reader PDF
Apple iWork/Microsoft Office DOCX
iThoughts ITMZ
MindManager MMAP
XMind XMIND

If you download the map in the DOCX file format and open it with Apple’s iWork app PAGES it looks like this

20140414-170545.jpg

Just tap on a link within Pages to open the website in Safari.

Support documents …

Links to Apple’s support documents use structured web addresses using this pattern

support . apple . com / kb / HT

followed by a number (and a region identifier like ?viewlocale=en_US&locale=en_US)

Example for an article about Using Touch ID …

http://support.apple.com/kb/HT5883

Apple repair services …

It rarely happens but if a recovery of your device (the most thorough way to solve problems) doesn’t solve the problem it might be the hardware which died. Apple offers the following options to reanimate your device.

In case of an iPhone you will find all support options on

Contact Apple Support

Tap on ‘Service Requests + Troubleshooting’ to see a list of possible problems.

If you already identified the problem as a hardware failure you must contact an authorized repair service which can be located here

Find Locations

Call the phone number for your country and a clerk will help you in any case, with or without an AppleCare Protection Plan.
I there is a nearby Apple Store it’s the best way to take your device there.

If not, use this link to see the options and contact an authorized dealer/repair service if you purchased anAppleCare Protection Plan.

Here is an example of the steps to do if an iPhone won’t power on any longer.

20140414-171742.jpg

20140414-171528.jpg

If there is an Apple Store nearby it’s always the easiest way to visit the store and take the device with you.

If you have to use the mailing route Apple will send you all the printed forms you need to pack the box and temporarily say Good Bye to your electronic assistant.

Apple Support Communities …

If you didn’t find an answer in one of Apple’s support documents you may ask for help in the Apple Support Community.

With your Apple ID your are granted to use this community if you agree to this

Use Agreement

Use this link to get started.

Apple Support Communities

Follow these steps …

  • Sign in with your Apple ID.
  • You can quickly ask a question from the home page or from within a specific community related to products and services. You can also click New > Discussion at the top of any page.
  • As you type your question, you’ll see a list of similar questions that other users have asked.
    You might find an answer in an earlier discussion.
  • Try to limit the question to one or two short sentences. You’ll be able to provide more details in the next few steps.
  • Choose the community that best relates to your question.
  • Type your question and describe the issue. It’s helpful to include details such as product specs, software version, actions that cause the issue, and any troubleshooting you’ve already done.
  • Select categories and add tags to help others find your question.
  • Click Post Message.

To help you track responses, you’re automatically subscribed to email notifications for any question you ask or respond to. To turn off email notifications, see Manage email notifications.

Encourage helpful community members by marking responses that help solve your question. This awards reputation points and increases the member’s status in the community. It also makes it easier for others to find helpful responses.

Summary …

If you have a question regarding an iOS device it’s likely that you find an answer or a workaround for fixing a problem within a few minutes. An iOS device usually just works. If not you fortunately have less options to solve the problem. Try a reboot, a restore or a recovery in this order. If nothing helps go to an Apple Store or send your device to Apple Repair. It’s that simple.

Related links …

Specific topics …

The Apple ID

Troubleshooting

Recovery

Emergency Guide

Security made by Apple

2-Step Verification

General topics …

Apple’s Customer Relationships

Apple’s Ecosystem

Thanks for contacting iNotes4You.








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