TeamViewer Mobile Support

26 09 2013

With over 100 million installations (says the company) TeamViewer is a standard tool to give support and assistance to people in remote locations. The application can also be used for presentations. You can show your desktop to an audience.
It’s even possible to allow interactions from your partner and configure the application for audio and video support. Within a support session files can be transferred in both directions.

So TeamViewer is much more than just a remote control application.

It works on all platforms (Windows, OS X, Linux, iOS, Android), is free for private use, easy to install and to work with, and needs no special configuration of the firewall, a proxy, or a NAT router.
TeamViewer basically works on all computers where internet access is available via HTTP protocol. Additionally port 443 (HTTPS) is checked. Alternatively port 5938 can be opened for outgoing traffic.

TeamViewer GmbH
TeamViewer HD is free for personal use, i.e. use TeamViewer HD completely free of charge to access your private computers or to help your friends with their computer problems.

The developer is the German TeamViewer GmbH, Goeppingen. The company was founded in 2005 for exclusive development and distribution of web-based communication and collaboration.
Widely spread server networks ensure efficient and affordable high performance connections based on geolocation.

While the standard version of TeamViewer connects two computers the new product supports a connection from a computer to a mobile device (running with iOS or Android) to provide support even for those for users.
TeamViewer Quick Support for mobiles was released on July 9, 2013.

The features …

Communication

  • Chat
  • File transfer

Configuration

  • Add E-mail Account
  • Add Microsoft Exchange Account
  • Push and pull WLAN settings

Support

  • Import iOS Configuration Profile
  • Store confidential information into the device clipboard
  • Process list
  • View device information
  • View system diagnostic information
  • Real-time screenshot of the device

The connection is secured with 256 Bit AES Session Encoding.

Get started …

Three easy tasks to use the app:

1 Download and launch the app.
2 The other side, (e.g. the support technician), needs to install and start the TeamViewer full version on his/her computer.
3 Pass your ID on to your trusted technician, who is using the TeamViewer full version.

After entering the TeamViewer ID on the computer the user is asked to allow the connection.

20130720-095451.jpg

Screenshots …

See these screenshots to better understand the textual feature description.

File transfer …

TeamViewer Quick Support for mobiles allows file transfer from the computer to the iOS device.

Summary …

TeamViewer Quick Support for mobiles is a first approach to support mobile users. Apple’s iOS is an operating system with many restrictions. This increases security so that iOS devices practically aren’t under attack. On the other hand these limitations don’t let direct access from other devices happen.

So what are the benefits for normal users?

Well, it would be the file transfer from a computer to an iPad or iPhone.
Unfortunately the transmitted files cannot be used for further purposes e.g. by using the ‘Open in’ command to open a text document in Pages or a spreadsheet in Numbers. Even images cannot be transferred to the camera roll. So all transferred files stay in the local folder of TeamViewer Quick Support. If the developer doesn’t add an appropriate feature file transfer is nearly useless.

Regarding the capability of configuring a device everything can also be done by Apple’s configuration utility.

So, it’s a bit overstated (at the time) to talk about an efficient support tool.

If someone gets software trouble with his iPhone or iPad no technician can help because he cannot control the device. If an app is the reason, it usually has to be deleted and reinstalled. If the OS is faulty or the hardware is damaged there is also no way to help using remote maintenance.

Related links …

iPhone Configuration Utility

App Review TeamViewer

TeamViewer GmbH

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