Kernel Updates

22 09 2014

Thanks to Peter, welcome Angela, Lisa, and Luca.

Apple regularly releases updates of the operating systems iOS and OSX.
With a much lower frequency the executive board and the product line-up of the company is updated.

Confirmed …

Luca Maestri will replace long-time Apple CFO (Chief Financial Officer) Peter Oppenheimer.

According to his profile, Maestri will report directly to CEO Tim Cook on issues related to “accounting, business support, financial planning and analysis, treasury, mergers and acquisitions, investor relations, internal audit and tax functions.” As Apple notes, Maestri will continue to serve as the company’s principal accounting officer alongside his new duties as CFO.

About Luca
Luca has over 25 years of experience building and leading finance teams in global companies with significant operating scale and complexity. Prior to joining Apple, Luca was CFO at Xerox and previously at Nokia Siemens Networks. He began his career with General Motors and spent 20 years in finance and operating roles in the Americas, Asia Pacific and Europe. While at GM, Luca was part of the team that established GM’s regional Asia Pacific operations, including manufacturing investments in China and Thailand. He later became CFO for all of GM’s operations in Europe, which spanned over 45 countries with annual net revenue of approximately $40 billion.

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The board now has 10 members, one more than before and the responsibility for retail and online stores now goes to Apple’s Angela Ahrendts.

Angela joined Apple from Burberry, where she served as CEO and led the company through a period of outstanding global growth. Prior to Burberry, she was executive vice president at Liz Claiborne Inc., and earlier in her career she served as president of Donna Karan International.

So here is the actual status visualized in a mind map.

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Feel free to download this map from my Box account.

The alternative file formats have been created with iThoughts for iOS (.ITMZ file format). Compatibility to other tools is limited. The DOCX file format is suggested for those who don’t use a mind mapping tool. The file contains the image as well as a detailed outline of all topics.

Application File format
Adobe Reader PDF
Apple iWork/Microsoft Office DOCX
iThoughts ITMZ
MindManager MMAP
XMind XMIND

The Beatles …

Two colorful figures, Dr. Dre and Jimmy Iovine, came into the discussion after Apple acquired Beats Music + Beats Electronics.

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Although the two companies may have very different cultures, the partnership is not so strange as it might first appear.

James Iovine (born March 11, 1953) is an American entrepreneur, record producer, and film producer. He is best known as the co-founder of Interscope Records and chairman of Interscope Geffen A&M. In 2006, Iovine teamed with Dr. Dre to found Beats Electronics, a company which produces audio products and operates a music streaming service. The company was purchased by Apple for $3.2 billion in May of 2014.

Andre Romelle Young (born February 18, 1965), known by his stage name Dr. Dre, is an American record producer, rapper and entrepreneur. He is the founder and current CEO of Aftermath Entertainment and Beats Electronics. Dre was previously the co-owner of, and an artist on, Death Row Records. He has produced albums for and overseen the careers of many rappers, including Snoop Dogg, Eminem, Xzibit, 50 Cent, The Game, and Kendrick Lamar. He is credited as a key figure in the popularization of West Coast G-funk, a style of rap music characterized as synthesizer-based with slow, heavy beats. In 2014, Dr. Dre was ranked as the second richest figure in the American hip hop scene by Forbes with a net worth of $550 million.

This is what Apple published on its website:

CUPERTINO, California—May 28, 2014
Apple today announced it has agreed to acquire the critically acclaimed subscription streaming music service Beats Music, and Beats Electronics, which makes the popular Beats headphones, speakers and audio software. As part of the acquisition, Beats co-founders Jimmy Iovine and Dr. Dre will join Apple. Apple is acquiring the two companies for a total of $3 billion, consisting of a purchase price of approximately $2.6 billion and approximately $400 million that will vest over time.

Apple is planning to give Iovine the keys to its iTunes music empire, according to one source. He would head up all music-related strategy at the company, and be tasked with handling relationships with record labels and music producers. Those are responsibilities that have until now largely fallen to SVP Eddy Cue and his team.

Eduardo H. “Eddy” Cue is Apple’s senior vice president of Internet Software and Services and reports to CEO Tim Cook. He played a role in setting up the Apple online store in 1998, the iTunes Music Store in 2003 and the App Store in 2008. In November 2012, he took charge of map software and Siri. Cue joined Ferrari’s Board of Directors in November 2012.

Eddy is the iFixit part of Apple’s executive board, Apple’s do everything, fix any problem man. According to WSJ, he’s the guy who’s in charge of fixing Apple Maps and Siri.

Apple is under pressure to remedy mapping software widely faulted for unreliable landmark searches, routes that get users lost and a lack of public-transit directions. Building confidence in the tools is crucial as Google prepares its own downloadable mapping application for the iPhone and iPad, threatening to lure users and ad dollars away from Apple.

But paid music downloads are falling, with more and more consumers choosing subscription services like Spotify over the per-track model that Apple revolutionized the music business with so many years ago. Apple may be hoping that Iovine can shake things up and rejuvenate its music business.

It needs a sophisticated concept to get back on the track in the music business. So we have to wait what the considerations of the company will be.

My wish …

Apple’s green initiatives, including the company’s huge solar panel installation at one of its data centers in Maiden, show us, that there are ways to support a growing number of connected devices while at the same time shrinking the company’s carbon footprint.

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Lisa P. Jackson is Apple’s Vice President of Environmental Initiatives and explains it with using clean energy like solar power, biogas generators, and geothermal energy.

“We feel the responsibility to consider everything we do in order to reduce our impact on the environment. This means using greener materials and constantly inventing new ways to conserve precious resources. [...]
We think this is an opportunity for us and for our sector to leave it (the world) better than we find it, to actually help people convert to cleaner energy without even knowing they’re doing it,”

Jackson said, echoing statements made earlier by Apple CEO Tim Cook.

Greenpeace, which has previously been critical of Apple for sourcing energy from fossil fuels, recently praised the company for improving the energy mix powering its data centers, ranking it above other technology giants such as Amazon.

Most wanted …

It’s a fact that all the decisions regarding the board are less important if the product line-up charms the audience and is seen as innovative, revolutionary, or simply beautiful.

Reviewing the last decade we saw innovative and disruptive technology in 2007 (lauch of the internet in your pocket) and 2010 (launch of an incredible great computer in a book). From 1983, when Steve Jobs first mentioned the tablet, it took him 27 years to realize.

Publishing media all over the world are talking about a watch, a band, or whatever the company will call it. Hiring Angela Ahrendts was seen as an indicator for Apple’s move into a fast growing market of wearables in which clockworks are replaced by processors.

As always, publishing media all over the world are talking about products which are likely to be unveiled on the next event. Whatever it will be, a warm welcome in advance from all ecosystem dwellers.
Commissioners for Migration, Refugees and Integration, aka software developers, will take care of you and cure all childhood illnesses.

At the WWDC (World Wide Developer Conference) 2014 Apple announced iOS 8 and set some milestones for the future usage of their electronic devices. For further information see my post ‘iOS 8 Beta’ under ‘Related links’.

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Feel free to download this map from my Box account.

The alternative file formats have been created with iThoughts for iOS (.ITMZ file format). Compatibility to other tools is limited. The DOCX file format is suggested for those who don’t use a mind mapping tool. The file contains the image as well as a detailed outline of all topics.

Application File format
Adobe Reader PDF
Apple iWork/Microsoft Office DOCX
iThoughts ITMZ
MindManager MMAP
XMind XMIND

It doesn’t take a long time until we know whether iOS 8 either can be seen as a disruptive concept for mobiles or just an evolution of its predecessors.

Summary …

As the CEO it’s Tim Cook’s task to build a powerful team leading the company in a fiercely competitive mobile market, the market in which Apple makes 75% of its revenues.

Related links …

The Hidden Price

About Statistics

iOS 8 Beta

Thanks for flying with iNotes4You.





Apple and Porsche

16 09 2014

Apple’s engineer Mark Zimmer about the iPhone:

Yes, this is one of the biggest vehicles for change because it raised the bar on handheld social media, on internet in your pocket, and on the spread of digital photography. The ability to make a difference was propagated with the iPhone and the devices that copied it. Did Steve Jobs know he was starting this kind of change? He knew it was transformative. And he built ecosystems like iTunes, the App store, and the iBookstore to make it all work. Without the App Store, we’d all still be in the dark ages of social media. The mobile revolution is here to stay.
Holding the first iPhone was like holding a bit of the future in your hands. It was that far ahead of the pack. Its amazing glass keyboard was met with skepticism from analysts at first, but the public was quick to decide it was just fine for them. A phone that was just a huge glass screen was more than an innovation. It was a revolution.
[…]
Each new iPhone iteration brings remarkable value. Better telephony (3G quickly became 4G and that quickly became LTE), better sensors (accelerometer, GPS, magnetometer, gyrometer, etc.), and better camera, lenses, flashes, and BSI sensors. Bluetooth connectivity makes it work in our cars. Siri makes it work by voice command. Each new feature is so well-integrated that it just feels like it’s been there all along. Now that I have used my iPhone 5S for awhile, I feel like the fingerprint sensor is part of what an iPhone means, now.
This all-in-one device has led to unprecedented spread of pictures. It and its (ahem, copycat) devices supporting Google‘s Android and more recently Microsoft‘s Windows Phone 8 have enabled social media to become ever more present, and influential, in our world.

Basically this is also valid for a well-known sports car, the Porsche 911, designed by F.A. Porsche and first sold in 1964.

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Both companies offer high-priced products with an outstanding build-quality, a timeless design, and an extraordinary user experience. Each product iteration can be seen as an innovative step to perfectness.

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Feel free to download this map from my Box account.

The alternative file formats have been created with iThoughts for iOS (.ITMZ file format). Compatibility to other tools is limited. The DOCX file format is suggested for those who don’t use a mind mapping tool. The file contains the image as well as a detailed outline of all topics.

Application File format
Adobe Reader PDF
Apple iWork/Microsoft Office DOCX
iThoughts ITMZ
MindManager MMAP
XMind XMIND

The two entrepreneurs as well as the two top designers share similar values, the design philosophies follow the same convictions, and both businesses are built around a few products which are the focus of innovation, the carrier of technology, and the basis for financial success.

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Upholding values like

  • Quality
  • Design
  • Durability
  • Continuity
  • Innovation
  • Brand Loyalty
  • Customer Satisfaction
  • Customer Relationships

for decades give rise to a cult, a myth.

Mathias Müller, CEO of the Porsche AG, in the Annual Report 2013 …

It has been just about three years since my colleagues on the Executive Board of Management and I developed guide- lines for Porsche management’s business activities. Since then, I have always been clear about the most important point of this “Strategy 2018”: Our mission is to impress our customers with a unique purchase and ownership experience. This includes offering them outstanding products that fully satisfy their requirements for an exclusive sports car.

Tim Cook, CEO of Apple Inc, in the SEC filing 2013 …

The Company is committed to bringing the best user experience to its customers through its innovative hardware, software and services. The Company’s business strategy leverages its unique ability to design and develop its own operating systems, hardware, application software, and services to provide its customers new products and solutions with superior ease-of-use, seamless integration, and innovative design. The Company believes continual investment in research and development, marketing and advertising is critical to the development and sale of innovative products and technologies. As part of its strategy, the Company continues to expand its platform for the discovery and delivery of third-party digital content and applications through the iTunes Store. [...]
The Company believes a high-quality buying experience with knowledgeable salespersons who can convey the value of the Company’s products and services greatly enhances its ability to attract and retain customers. Therefore, the Company’s strategy also includes enhancing and expanding its own retail and online stores and its third-party distribution network to effectively reach more customers and provide them with a high-quality sales and post-sales support experience.

Both companies not only offer products but also services. The overwhelming revenue is made with their kernel products, the iPhone/iPad and the 911/Cayenne.

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Here are the product line-ups (without all the available variants) of both companies with their main products, founders, actual CEOs, and designers who were/are responsible for the companies’ top sellers.

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Feel free to download this map from my Box account.

The alternative file formats have been created with iThoughts for iOS (.ITMZ file format). Compatibility to other tools is limited. The DOCX file format is suggested for those who don’t use a mind mapping tool. The file contains the image as well as a detailed outline of all topics.

Application File format
Adobe Reader PDF
Apple iWork/Microsoft Office DOCX
iThoughts ITMZ
MindManager MMAP
XMind XMIND

Customer relationships …

Apple Stores with the Genius Bars represent the company’s philosophy of customer relationships. A distinct fanboyism is typical for both brands.

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It was Steve Jobs’ saying ‘To purchase is to build relationships’ and here is what Porsche does to keep the brand loyalty.

Today’s customers have high expectations. They expect any company they interact with to give them the a great experience. In order to succeed, organizations need to make sure that they are delivering the best customer care possible, making the experience memorable for customers and enticing them to go back to do business with that firm and recommend it to others. Forward-thinking business leaders are cognizant that the experience they deliver to both customers and prospects will make a difference between a closed sale or a disappointed customer who will never do business with that company again.
The Porsche AG, winner of the Sales Force Effectiveness category in the Gartner & 1to1 Media CRM Excellence Awards 2013 in the EMEA and Asia Pacific region, is a firm believer in the importance of delivering the best customer experience throughout the entire customer journey, starting from the first moment of interaction with the brand. In line with its corporate objective of value-creating growth, the German company wanted to refine its sales process, allowing the brand to interact with customers with relevant and personalized communications over various touchpoints at different points in their purchasing journey.
In order to achieve this objective, in 2010 the company embarked on an ambitious project to optimize the utilization of every sales opportunity and at the same time promote customer care through an improved service quality. This included pairing each customer with a sales contact person who can help and guide the customer throughout the vehicle acquisition process.

Another objective was to reduce the number of unattended sales opportunities, but leverage each customer contact as a way to build a relationship with the client. Porsche developed a global CRM system (rolled out globally in 2011) to bring together customer contacts and information from different channels, allowing the company to carry out the necessary follow-up activities and create personalized interactions tailored to the individual customer’s exact needs.

In 2012, the first full year that the initiative was in operation, the company saw a two-point increase in its purchase satisfaction index while CRM-based sales follow-up activities went up by 70 percent.
Porsche’s results clearly show that customers value organizations that deliver best-in-class service. In a competitive environment, only these organizations will remain successful and be able to beat the competition.

It should be mentioned that neither Google, nor Samsung or any other of Apple’s competitors are engaged in customer relationships on a personal basis. Replace the brand names Google, Samsung, Microsoft, etc by Anonymous Inc. and you get a true definition of your relationship after buying a product. ‘Brand-conscious’ means preferring the low-price product line-ups.

Differences …

Well, it’s hard to imagine the Porsche CEO presenting a new model with jeans and a turtleneck pullover. And there are some quite obvious explanations.

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We talk about

  • products of $1.000 and $100.000,
  • easy life in sunny California and stiff politeness in rainy Germany,
  • completely different product line-ups calling for different kinds of presentations

Cooperation …

There is an app for that and it’s obviously running on iOS devices.

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Porsche Car Connect
Remote display and control your new Panamera
Starting from model year 2014, Porsche Car Connecl now brings you the ability to remotely access your new Panamera from your iPhone. This requires that your Panamera is equipped with a Porsche Car Connect unit. Depending on your country, your model and the options installed, you will be able e.g. to remotely locate the position of your Panamera, fold exterior mirrors, set timers for charging, read the tire pressure or set a geo and speed fence.
Porsche Car Connect is available for the new Panamera (model year 2014) and requires a Porsche Car Connect unit in your vehicle. The functionality of this app varies depending on your country of residence as well as on the options available in your vehicle.

Environmental initiatives …

Apple as well as Porsche are leading companies regarding environmental initiatives and show us that innovation is not limited to products but also to the process of production and recycling.

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I cannot forget Tim Cook’s call for climate change deniers at the annual shareholders’ meeting in 2014:

If you only want me to make things, make decisions that have a clear ROI, then you should get out of the stock.

At the time the main difference between the two companies is about production.

Porsche cars are engineered and manufactured in Germany whereas the overwhelming part of Apple products are produced in China. Controlling the environmental and labor conditions in foreign countries, particularly in China and developing countries, is a pretty hard task and some principles must be sacrificed.

Let’s see whether Apple’s strategy to bring the production back home and Porsche’s considerations to build cars in China will change the future situation.

Summary …

Creating and leading a brand needs more than just to be a business man.
Important character traits, the right co-workers, a dash of genius, passion, and luck may initiate the development of a business DNA followed by the birth of a brand.

Outstanding personalities, thinkers, team workers, visionaries can create something out of nothing and put a dent in the universe.

Related links …

Designed by Apple in California

Going Apple

Porsche Car Connect for iOS…

Porsche Car Connect

About the environmental initiatives …

The Hidden Price

Porsche: Ecological Responsibility

Apple: Environmental Responsibility

Facts about Apple and Porsche …

Porsche Annual Report 2013

Apple SEC Filing 2013

Thanks for surfing by.





Tim Cook

24 08 2014

“The only thing that Steve cared about was creating great products. The company, the employees were only there to facilitate that goal,” said a former Apple employee. “Tim is much more worried about everything at the company.”

Four years after the iPad – the most recent of Jobs’s great trilogy of mobile products that began with the iPod in 2001, followed by the iPhone in 2007 and the iPad in 2010 – Apple’s product lineup has changed little. But meanwhile, the competition is much more challenging. Time goes by and the growth in smartphone sales is slowing, the iPhone is losing market share to competitors running Google’s Android operating system, and a new product category was initiated by Nike (btw, Tim wears a Nike fuelband), Google and others, the wearables. The iPad remains the dominant brand of tablet computers, but the overall surge in tablet sales is a waning moon in the Milky Way of mobile technology.

The arrival …

After graduating from Auburn University, Cook spent 12 years in IBM’s personal computer business, ultimately serving as the director of North American Fulfillment. Later, he served as chief operating officer (COO) of the computer reseller division of Intelligent Electronics and was Vice President (VP) for Corporate Materials at Compaq for six months.

Cook was asked by Steve Jobs to join Apple in 1998. In a commencement speech at his alma mater Auburn University, Cook said he decided to join Apple after meeting Jobs for the first time:

Any purely rational consideration of cost and benefits lined up in Compaq’s favor, and the people who knew me best advised me to stay at Compaq…
On that day in early 1998 I listened to my intuition, not the left side of my brain or for that matter even the people who knew me best… no more than five minutes into my initial interview with Steve, I wanted to throw caution and logic to the wind and join Apple. My intuition already knew that joining Apple was a once in a lifetime opportunity to work for the creative genius, and to be on the executive team that could resurrect a great American company.

His first assignment was Senior Vice President (SVP) for worldwide operations. Cook closed factories and warehouses, replacing them with contract manufacturers, causing the company’s inventory to fall from months to days, following the ‘Just in time’ philosophy.

This was the key to Apple’s recovery.

Predicting demand and delivering product on time is crucial in the technology industry where new products could cannibalize existing offerings, yet Apple “routinely pulls off the miraculous: unveiling revolutionary products that have been kept completely secret until they magically appear on stage and in stores all over the world.”

Cook was credited with keeping costs under control, and combined with the company’s design and marketing savvy that allows them to charge premiums generating huge profits.

In January 2011, Apple’s Board of Directors approved a third medical leave of absence requested by Jobs. During that time, Cook was responsible for most of Apple’s day-to-day operations while Jobs still made the major decisions.

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After Jobs resigned as CEO and became chairman of the board, Cook was named CEO of Apple on August 24, 2011. On October 5, 2011 Steve Jobs died, one day after Apple’s Keynote on October 4. On that keynote iOS 5, iPhone 4S, Siri, and iCloud were announced.

Apple’s DNA …

People on stage are always seen as the one who impersonate Apple’s DNA, Steve Jobs, Sir Jonathan Ive, Craig Federighi, and others. But since 1998 another top influencer and friend of Steve built his career as a behind-the-scenes expert of operations. Subtle changes were stringently required and Tim now is pushing Apple to be more collaborative as it faces new challenges, particularly from Google and its Android mobile operating system. At the same time, he appears to be broadening the company’s legendary laser-like focus.

In a fascinating interview with Calcalist radio, the largest economic newspaper in Israel, Horace Dediu gives us a scintillating insight into how Apple works. Horace Dediu is a well-respected analyst who knows a thing or two about Apple.

“I studied their DNA,” Dediu explains. “But Apple cannot possibly be perceived as normal or average, but is analyzed as such. This is a company that breaks all categories, as based on the growth front and on the value or dynamic versus static. It just works differently. ”

Dediu posits that Apple uses the same strategy as an army. ”You have to look at Apple as adopted by the pattern of military activity,” said Dediu. ”The army has no obligation to produce profits, but it has a deep commitment to achieving goals. Everyone focused and training for a specific task, and then another mission.”

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Apple is no longer the underdog that Jobs rescued from the brink of bankruptcy. The company is the most valuable brand in the world, and the most profitable in the technology industry. Its profit for the fiscal year ended September 28 2013 was triple Google’s 2013 earnings and $9 billion more than its nearest competitor, Samsung Electronics. Disruptive technology initiated by a genius is just one side of a coin, the other side is an optimized worldwide operating infrastructure. So the credit belongs to both, the visionary and the businessman.

Tim Cook plays an essential role when looking at the company’s DNA. Here are his essential beliefs fully consistent with those of Steve Jobs and with an overall impact on the development of products and their advertisment.

Let Tim Cook talk …

Innovation
Some people see innovation as change, but we have never really seen it like that. It’s making things better. iOS 7 is a great example of that. It’s significantly better than 6 or any of those that came before it, and obviously significantly better than the other OS out there.

Mobile market
For smartphones, I think it’s even more a two-operating-system world today than it was before. Maybe that changes. Maybe it doesn’t, but that is the state of things today. I think that Android is more fragmented than ever and, as a result, when you look at things like customer satisfaction and usage, you see the gap between Android and iOS being huge.

There is a huge difference between market share of units and usage share. And it shouldn’t surprise anybody that it’s like that. Anybody that’s used both should not be surprised that that is the natural result. And that’s really important to us because we have never been about selling the most. We’re about selling the best and having the best experience and having the happiest customers.

Android’s market share
I don’t think of Android as one thing. Most people do. I mean, from a consumer point of view, if you look at what Amazon does with Android, forget the name Android for a minute. If you’re coming down from a different planet and you were going to name it, you wouldn’t name it the same thing as what another company does. If you compared that to what Samsung does, I’m not sure you would name that the same thing either.

The fragmentation
It’s a growing problem. It’s a compounding problem. And think about all these people that they’re leaving behind from a customer point of view. People do hold on. Most people hold on to their phones a couple of years. They enter a contract and honor that contract and then upgrade after that two-year period. So in essence, by the time they buy the phone, many of these operating systems are old. They’re not the latest ones by the time people buy. And so by the time they exit, they’re using an operating system that’s three or four years old. That would be like me right now having in my pocket iOS 3. I can’t imagine it.

Software and Hardware
We’re not looking for external validation of our strategy, but I think it does suggest that there’s a lot of copying, kind of, on the strategy, and that people have recognized that importance.

Now, we’re well beyond just the surface level of design of hardware and software. We’re deep in the guts. This week you saw the A7. You saw our new M chip. Well, these are only possible because many years ago we elected to start building our own silicon team, and now we have many, many people designing silicon.

And you saw us go to 64-bit. Well, why are we able to do that first? It’s because we’re at that level of being vertical. Does anybody—do these other three companies have silicon expertise? You can answer that. Maybe they have something that I’m not aware of, but in terms of the depth of it ….

You look at innovation like the iPhone’s camera and the detail that went into the camera. Most people hear the word camera, and they think of hardware. And hardware is really important to it, you know? With the stuff we did with the flash on this. But it’s software, and it’s the silicon—I mean, it’s everything.

So the way I think about Apple is that the magic of this place really comes up at its best when hardware, software, and services come together.

And it’s sort of the intersection of those things is where things get incredibly magical. So facilitating that to happen and getting the collaboration level for that to happen is the magic here.

And one of my proudest moments is when other people see that. They don’t know that they’re seeing that, and that’s also the beauty. They don’t have to do it. But look at these (gesturing to iPhones). These are perfect examples where the hardware and the software and the service begin to blend.
Excerpts (Businessweek, 2013-08-20)

See this mind map summarizing some essentials of Tim’s beliefs revealing Apple’s DNA.

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Feel free to download this map from my Box account.

The alternative file formats have been created with iThoughts for iOS (.ITMZ file format). Compatibility to other tools is limited. The DOCX file format is suggested for those who don’t use a mind mapping tool. The file contains the image as well as a detailed outline of all topics.

Application File format
Adobe Reader PDF
Apple iWork/Microsoft Office DOCX
iThoughts ITMZ
MindManager MMAP
XMind XMIND

Steve and Tim …

Tim Cook says he doesn’t ask What Would Jobs Do. He says that Steve told him before he died to never ask this question. Can there be more evidence that Steve totally trusted in Tim and his beliefs?

As time goes by …

Last year, Apple CEO Tim Cook spent a lot of time answering questions about how Apple would be different from what it was under Steve Jobs, and just how he would continue Jobs’s incredible legacy.

There are a lot of questions to answer. The Apple CEO finds himself defending the company’s tax policy, fighting a declining stock price, dealing with a number of antitrust issues and facing questions about just how Apple will stay ahead of always-intense competition.
And, of course, one thing hasn’t changed. Tech watchers still hang on Cook’s every word, and scrounge for any tidbits that might indicate just what phone, computer, TV or watch might be coming next from Cupertino.

The changes are larger than the numbers. For more than a decade, the company revolved around Jobs’s unique and mercurial talents. Cook, who is as measured and accessible as Jobs was volatile and intimidating, is more a manager than a visionary, and won’t be forgiven in the same way for ignoring shareholders or belittling subordinates. In short, he runs Apple more like most other companies.

One challenge facing Tim Cook is what Wall Street calls the law of large numbers: even a successful new product may barely move the needle for Apple, which generated $171 billion in revenue in the fiscal year ended last September. A flop could underscore that Apple’s product heydays are tied to the late Steve Jobs.

It was Steve’s job to say no. In many ways Tim is not as comfortable doing that.

I think Steve would have been saying yes to more things if he were still running the company. Steve was an intuitive decision maker, knowing what he liked and didn’t like immediately, his snap decisions sometimes led to errors in judgment.

Tim Cook seems to be more thoughtful and will take extra time to minimize mistakes.

Tim is also more willing to delegate to deputies. He has given greater control over product development to Jonathan Ive, Apple’s design chief. Sir Jonathan Ive, who oversaw Apple’s hardware designs under Steve Jobs, also is responsible for the look and feel of its software. Other executives gaining authority include Craig Federighi, the software engineering boss; Phil Schiller, the company’s marketing head; and Eddy Cue, its Internet services lead, current and former employees said. He has turned over Apple’s executive leadership team. Five of the nine members were promoted or hired by Tim Cook.

While Steve Jobs dominated the spotlight, Tim Cook has shown a willingness to let others share the attention.

At the developer conference, for example, Craig Federighi dominated the stage. Cook also hasn’t shied away from bringing in high-profile outsiders, such as Angela Ahrendts and Beats co-founders Jimmy Iovine and Dr. Dre.

We’re not going to go out and buy something for the purposes of just being big. Something that makes more fantastic products, something that’s very strategic, all these things are of interest and we’re always looking regardless of size.

Tim about innovation …

Tim said

Some people see innovation as change, but we have never really seen it like that. It’s making things better.

Ken Segall, author of the bestselling book – Insanely Simple: The Obsession That Drives Apple’s Success, suggests that Apple and Samsung have differing philosophies when it comes to innovation.

“Innovation comes in many flavors,” Ken Segall said. “Sometimes it’s about creating revolutions, other times it’s about adding features. Sometimes it’s about creating things that people fall in love with, other times it’s simply about creating things.”

According to Segall, Samsung’s approach to innovation is more about adding features and in most cases, at the expense of customers’ satisfaction:

Less than six months after launching the Galaxy Gear watch, Samsung replaced that device in February 2014 with two models, the Gear 2 and the Gear 2 Neo. These aren’t just upgrades — they’re new watches, running a completely different OS. Android has been replaced by Samsung’s home-grown Tizen OS.

So what happens to the people who just months ago bought into Samsung’s last “next big thing”? Well, they get stuck with a Galaxy Gear, which will be quickly forgotten. They also become living proof that Samsung values innovation over customers.

On the other hand, Segall posits that

“Apple’s innovation philosophy is quite different. Its highest priority is creating a product that people can fall in love with – a product that will improve customers’ lives without frustrating them in the process.”

“Of course, Apple loves features too.. The difference is, when Apple innovates, it’s innovating in the most user-centric way. That’s consistent with one thing I heard Steve Jobs say often: Apple’s highest priority is earning the love of its customers,” he explains.

In concluding, Ken Segall emphasizes that it is impossible to judge who’s leading in innovation by tallying products and features.

Meaningful innovation will forever be about quality, not quantity.

Publishing/Punishing media all over the world call for innovation and unsurprisingly it’s always Apple standing in the focus and criticized for not being innovative since Jobs trilogy of disruptive technology. Innovation takes time and to be fair some newspapers and websites should take a close look at the innovative power of Apple’s competitors.

Tim Cook’s message …

In August 2014 Tim Cook published a letter picturing his basic beliefs about Apple’s future philosophy.

A Message from Tim Cook.

At Apple, our 98,000 employees share a passion for products that change people’s lives, and from the very earliest days we have known that diversity is critical to our success. We believe deeply that inclusion inspires innovation.

Our definition of diversity goes far beyond the traditional categories of race, gender, and ethnicity. It includes personal qualities that usually go unmeasured, like sexual orientation, veteran status, and disabilities. Who we are, where we come from, and what we’ve experienced influence the way we perceive issues and solve problems. We believe in celebrating that diversity and investing in it.

Apple is committed to transparency, which is why we are publishing statistics about the race and gender makeup of our company. Let me say up front:

As CEO, I’m not satisfied with the numbers on this page. They’re not new to us, and we’ve been working hard for quite some time to improve them. We are making progress, and we’re committed to being as innovative in advancing diversity as we are in developing our products.

Inclusion and diversity have been a focus for me throughout my time at Apple, and they’re among my top priorities as CEO.

I’m proud to work alongside the many senior executives we’ve hired and promoted in the past few years, including Eddy Cue and Angela Ahrendts, Lisa Jackson and Denise Young-Smith. The talented leaders on my staff come from around the world, and they each bring a unique point of view based on their experience and heritage. And our board of directors is stronger than ever with the addition of Sue Wagner, who was elected in July.

I receive emails from customers around the world, and a name that comes up often is Kim Paulk. She’s a Specialist at the Apple Store on West 14th Street in Manhattan. Kim has a medical condition that has impaired her vision and hearing since she was a child. Our customers rave about Kim’s service, and they say she embodies the best characteristics of Apple. Her guide dog, Gemma, is affectionately known around the store as the “seeing iDog.”

When we think of diversity, we think of individuals like Kim. She inspires her coworkers and her customers as well.
We also think of Walter Freeman, who leads a procurement team here in Cupertino and was recently recognized by the National Minority Supplier Development Council. Last year, Walter’s team provided over $3 billion in business opportunities with Apple to more than 7,000 small businesses in the western United States.
Both Walter and Kim exemplify what we value in diversity. Not only do they enrich the experience of their coworkers and make our business stronger, but they extend the benefits of Apple’s diversity to our customers, into our supply chain and the broader economy. And there are many more people at Apple doing the same.

Above all, when we think of the diversity of our team, we think of the values and ideas they bring with them as individuals. Ideas drive the innovation that makes Apple unique, and they deliver the level of excellence our customers have come to expect.

Beyond the work we do creating innovative tools for our customers, improving education is one of the best ways in which Apple can have a meaningful impact on society. We recently pledged $100 million to President Obama’s ConnectED initiative to bring cutting-edge technologies to economically disadvantaged schools. Eighty percent of the student population in the schools we will equip and support are from groups currently underrepresented in our industry.

Apple is also a sponsor of the Human Rights Campaign, the country’s largest LGBT rights organization, as well as the National Center for Women + Information Technology, which is encouraging young women to get involved in technology and the sciences. The work we do with these groups is meaningful and inspiring. We know we can do more, and we will.
This summer marks the anniversary of the U.S. Civil Rights Act of 1964 — an opportunity to reflect on the progress of the past half-century and acknowledge the work that remains to be done. When he introduced the bill in June 1963, President Kennedy urged Congress to pass it “for the one plain, proud and priceless quality that unites us all as Americans: a sense of justice.”

All around the world, our team at Apple is united in the belief that being different makes us better. We know that each generation has a responsibility to build upon the gains of the past, expanding the rights and freedoms we enjoy to the many who are still striving for justice.

Together, we are committed to diversity within our company and the advancement of equality and human rights everywhere.

Tim

(Source Apple on Diversity)

Apple’s strong efforts regarding environment, supplier responsibility and inclusion simply can be summarized by a maxim published on the company’s website

We want to leave the world better than we found it.

This reminds me of a newspaper advertisement where Apple indirectly mocks its rival Samsung. It was published after launching a website and video detailing the environmental efforts.

At the top of the page, the company has placed a huge headline that reads:

There are some ideas we want every company to copy.

Sad to say that there are vanishingly low chances that Asian companies will start their photocopiers.

Summary …

Tim Cook is opening Apple, optimizing the infrastructure, forcing internal and external collaboration, and trying to develop the responsibilities of the company regarding fair labor, environment, and inclusion.

So there is one question left.

Is Tim the better CEO?

In some way we must say YES although it remains untold which way Steve would have gone in times of massive changes in the mobile market which is still the most important market and area of innovation and disruptive technology for Apple.

Related links …

Apple’s Strategy and Ad

Apple’s Key Events

About Innovation

Going Apple

The Hidden Price

Apple’s Supplier Responsibility

Tim Cook about tax loophole

Thanks for surfing by.





About the iPhone

17 08 2014

After years of hard work on January 9, 2007, Steve Jobs let the lion out of the basket. Let’s say it with William Shakepeare: Well roar’d Lion.

(14:00 min, January 9, 2007, Steve Jobs introduced the iPhone)

This All-In-One is still the basis of Apple’s success making 53% of the total sales as reported in the SEC filing for the fiscal year 2012/2013. Within the company it takes the lion’s share when it comes to revenues, customer satisfaction, and brand loyalty.

20140426-142028.jpg

Today it’s much more than just ‘the internet in your pocket’. It’s seamlessly integrated in Apple’s product line-up and services. Hundreds of thousands of apps let users do everything they want to do.

The device …

It’s a fact that Apple’s iPhone is the smartphone with the highest build-quality as compared to all competitors.

20140426-153753.jpg

High quality makes a device attractive for people with substantial income and goes along with weakness in demand in emerging markets.

But it’s not only the hardware which makes a device successful. The environment is an essential part of product acceptance and success. It’s the All-In-One idea represented by the Apple ID the company offers its customers.

Think of it like this …

You order the latest Porsche 911 GT 3, for sure the company’s flagship. It’s delivered to an place about 250 miles south-west of India. I’m talking about a small part of the 1192 islands of the Republic of the Maldives. Your GT 3 is powered by a 475 hp engine and runs about 195 mph. Unfortunately the island is just about 500 ft in diameter and so I’m sure you won’t need one of the implemented airbags, the anti-skid breaking system, or any other innovative feature.

It’s the environment, the ecosystem, which makes a device as powerful as it is seen today pulling millions of people into it. Beside the internet, not provided by Apple, it’s the App Store, iTunes, iCloud, and more wherein an iPhone feels well and with it Apple’s customers.

20140426-142214.jpg

Feel free to download this map from my Box account.

The alternative file formats have been created with iThoughts HD for iPad (.ITMZ file format). Compatibility to other tools is limited. The DOCX file format is suggested for those who don’t use a mind mapping tool. The file contains the image as well as a detailed outline of all topics.

Application File format
Adobe Reader PDF
Apple iWork/Microsoft Office DOCX
iThoughts ITMZ
MindManager MMAP
XMind XMIND

From 2007 on Apple released phones to beat the iPhone every year. The company breathed life into the device with a seamless to use operating system, iOS, which got a completely new design in October 2013. The credit belongs to Sir Jonathan Ive, Senior Vice President of Apple’s Industrial Design.

20140628-220849-79729292.jpg

Compared to a human being the iPhone has it all, admittedly with some limitations regarding the brain, sorry, the processor and the memory which still cannot beat the human specs.

20140426-142404.jpg

Fanboys, following competing platforms always refer to the design of iOS, the missing features for customization, and a liaison with Apple’s ecosystem, aka vendor lock-in. They ignore the fact that there is a OS-DNA, a well-considered design strategy, not shown on the touch screen but in the depths of its code.

According to malware researchers at F-Secure Labs, the number of active mobile threat families and variants initially spiked in Q4 2012, with Android’s share jumping from 49 out of 74 known threats to 96 out of 100, with the balance being related to Nokia’s essentially mothballed Symbian platform.

That was enough to rouse a tweet from the rarely used account of Apple’s head of worldwide marketing Phil Schiller, who linked to the report with the brief admonition “be safe out there”.

However, F-Secure’s new report for Q1 2013 shows Android now accounts for 136 out of 149 known threats, or 91.3 percent of all malware activity (up from 79 percent in 2012).

The other threats remained related to Symbian, with zero discovered for Blackberry, Microsoft’s Windows Mobile/Phone or Apple’s iOS. The research noted that mobile threats are overwhelmingly motivated by profits, with 76.5 percent designed specifically to con users out of money, rather than seeking to just cause damage.

If you like customization you are welcome in Android’s monopoly on malware.

Supplier responsibility …

Manufacturing an iPhone is done by 777 companies all over the world.
The Chinese company Foxconn, assembling devices, is able to employ 230,000 assembly line workers producing 72,000 back plates for the iPhone per day. 40% of consumer electronics worldwide are made by Foxconn in a large number of production lines. The company is a contracting party of Apple, Dell, Nintendo, Motorola, Amazon, Nokia, Sony, Samsung and others.

20140426-142515.jpg

Since years international organizations like the UN or Transparency International are monitoring human rights. What does Apple do?
In contrast to the RMG industry Apple takes care of labor conditions. The company undertook many steps and is taking towards all issues regarding infringements of human rights (unlike other tech companies).

Ending the industrywide practice of excessive overtime is a top priority for Apple. They tracked work hours weekly at a handful of suppliers, and when they found excessive hours, they were able to address the problems quickly with the supplier.

In 2012, Apple expanded that program and tracked work hours weekly for over 1 million employees, publishing the data every month. As a result of this effort, the suppliers have achieved an average of 92 percent compliance across all work weeks, and the average hours worked per week was under 50.

Many large companies are members of the Fair Labor Association (FLA). Activities of the FLA are targeted to audits of the company’s suppliers, mainly located in foreign countries. Reports are published on the FLA website.

20140426-142614.jpg

Members of the FLA are e.g. Apple (as the first technology company), adidas, asics, Fruit of the Loom, H+M, Nestle, Nike, Puma, S.Oliver, etc. Apple’s main competitor Samsung is not an affiliate of the FLA. The list shows that most of the members are companies active in the garment industry.

The FLA regularly reports about audits (announced and unannounced) and everyone can download the reports in Adobe PDF or Microsoft Excel file format.
Apple’s membership in the FLA shows the companies efforts to take care of the environment in which it’s products are manufactured.

Manufacturing …

Beside Apple’s ecosystem there is a much greater and more important one, our planet. In April 2014 scientists elaborated that parts of China are no longer suitable as a habitat for human beings, animals, and plants because of a tremendous pollution load in the air, the water, and the soil.

20140426-142802.jpg

What the company does to keep the environment healthy is published here:

http://www.apple.com/environment/reports

Cormorant energy eaters are the worldwide growing number of data centers which are necessary to offer all the services electronic devices are using. In contrast to others Apple accepts the climate change as a fact and wants “to leave the world better than we found it”. So here are some facts about Apple’s facilities providing iCloud, iMessage, Facetime, Stores, and administration services, published in April 2014.

  • Maiden, North Carolina
    We designed our Maiden, North Carolina, data center from the ground up for energy efficiency, and it has earned the LEED Platinum certification from the U.S. Green Building Council — the first data center of its size to be honored.
    On any given day, between 60 and 100 percent of the renewable energy it uses is generated onsite through biogas fuel cells and two 20-megawatt solar arrays — the nation’s largest privately owned renewable energy installation — and we purchase any remaining power we need from entirely clean sources. The Maiden center generates 167 million kilowatt-hours of renewable energy onsite per year — enough to power the equivalent of 13,837 homes.
  • Prineville, Oregon
    Our data center in Prineville, Oregon, is every bit as environmentally responsible as the one in Maiden. We’re building a micro-hydro system that will harness the power of water that flows through local irrigation canals.
    When completed in 2014, it will serve most of the center’s energy needs, In the meantime, since Oregon allows the direct wholesale purchase of renewable energy, we’re able to directly access enough local wind energy to power the entire data center.
  • Reno, Nevada
    Our newest data center, in Reno, Nevada, follows in the footsteps of our 100 percent renewable energy centers in Maiden and Prineville. We’re working with the local utility to codevelop an 18- to 20-megawatt solar array using a new kind of photovoltaic panel with curved mirrors to concentrate sunlight.
    Expected to be operational in early 2015, the solar array will have an annual production capacity of over 43 million kilowatt-hours of clean, renewable energy. Until then, the center will be powered by renewable geothermal energy purchased from the local utility.
  • Newark, California
    Like our facilities in Maiden, Prineville, and Reno, our data center in Newark, California, is powered by 100 percent renewable energy. We hit this milestone in January 2013, when we began serving the data center with energy sourced primarily from California wind power. We’re acquiring this energy directly from the wholesale market through California’s Direct Access program.

Investments in low-pollution manufacturing are one of the reasons why Apple products are expensive. To manufacture smartphones with nearly the same features of an iPhone for half the price is only possible with a rigorous exploitation of the resources. Well, 330 suppliers of Apple are located in China but there are strong efforts to bring parts of the production back home. At the time this is only possible for some computer products but not for mobiles because of missing capacities of human resources. There is just one company able to assemble hundreds of thousands of mobile devices within a narrow timeframe. It’s the Chinese-based company Foxconn. ABC News’ Bill Weir was invited to take a look inside Foxconn.

(15:12 min, Apr 18, 2012, AlbaIM Social Network)

Outsourcing is the key to Apple’s supply chain success. Apple outsources manufacturing and assembly to suppliers. Many suppliers are “fabless” (no company-owned fabrication facilities) and, in turn, outsource fabrication. Companies headquartered in the US and Europe subcontract fabrication to Asian companies. Many of these Asian companies based in Japan, Taiwan and South Korea then outsource fabrication to places with cheaper labor or greater ability to scale up production.

That’s how everything ends up being Made in China. Singapore, Malaysia, Thailand, and the Philippines get a lot of the adion, too, mostly as suppliers for back-end components.

Highlights in 2013 …

Apple events are always an exciting show viewed by millions of people.
It was the event in October 2013 with the most significant steps since iPhone’s birthday in 2007.

In 2012 Apple acquired Authentec, a Florida-based company specialized on biometric authentication. Authentec’s fingerprint sensor debuted on the iPhone 5S one year later.
With no production facilities of its own, all fabrication is outsourced to Taiwanese company TMSC, which does most of the manufacturing in its Shanghai facilities.

The Touch ID (Apple’s implementation of a fingerprint scanner), improves seamless usage and security and can be seen as a first step to payments using biometric authentication.

20140426-142950.jpg

Apple realizes the value of wearable tech through M7 – a mixed signal chip from NXP (Netherlands), which can make sense of the data from the motion detected by the iPhone accelerometer of Bosch (Germany), gyroscope of STMicroelectronic (Italy) and electromagnetic compass of AKM (France). Current and future apps that can take advantage of this data are poised for the jackpot.

20140426-143051.jpg

It’s the iPhone which is the carrier for new and innovative technologies or even disruptive technologies.

From SEC filings …

As the leading industrial nation the USA developed rules for financial reports which are basically overtaken by the majority of other countries. The responsible commission in the USA is the SEC (U.S. Security and Exchange Commission).

The laws and rules that govern the securities industry not only in the United States but also in all other industrialized countries derive from a simple and straightforward concept:

All investors, whether large institutions or private individuals, should have access to certain basic facts about an investment prior to buying it, and so long as they hold it.

If we look at Apple’s SEC filings of the fiscal year 2012/2013 which ended on September28, 2013 we can see that the company is dependent from iPhone sales.

20140426-143245.jpg

Total net sales were $170,910m with $91,279m generated by the iPhone which is about 53% of the companies sales. If we include the iPad as the 2nd important iOS device, 72% of the company’s sales are generated by mobile devices. So it’s quite clear that mobiles call the shots.

The cult …

“Apple’s brand is just overwhelming here,” said Eiji Mori, a Tokyo-based analyst at BCN Inc. “It’s not about specifications. It’s not about rationale. It’s about owning an iPhone.

Immediately after the launch of a new iPhone rumors about a successor start.

20140426-143449.jpg

Apple enjoys a cult-like following for its platforms, especially following the massive increase in popularity for the brand brought about by the huge increase in sales for all its products that started around the time the company introduced the original iPod in late 2001.
The mass usage of computing devices in everyday life, mixed with Apple’s vertical integration of its products, has helped to bring about this increase in popularity, and combined with a tight-lipped corporate policy about future products, helped foster an interest in the company’s activities.

No other company is in a daily focus of publishing media no matter authors like or hate what’s launched in Cupertino.

Summary …

The iPhone is Apple’s engine, the carrier of innovative technology. The credit belongs to Steve Jobs whose vision of the ‘Internet in your pocket’ initiated a fiercely competitive market in which all leading tech companies participate. Google, Samsung, and Microsoft force Apple to keep the innovative power in a transition phase from PC to mobiles.

Related links …

Fingerprint Technology

iOS Updates

iCloud, a paradigm shift

About Innovation

About Statistics

Designed by Apple in California

Apple’s Supplier Responsibility

Thanks for visiting iNotes4You.





The Pareto Principle

5 08 2014

The Pareto principle, also known as 80-20 rule states that roughly only 20% of the causes affect 80% of the effects.

20140418-095204.jpg

I would like to give you some examples and an attempt to connect the rule with some aspects of Apple’s strategy to design hardware and software products although I didn’t find any hints published by Apple which explicitly refer to the 80-20 rule. But I’m sure it’s in the mind of Apple’s engineers and can be seen as a guideline for developing products.

Microsoft and the Pareto principle …

Paula Rooney published this noteworthy insight on October 3, 2002

Microsoft’s CEO: 80-20 Rule Applies To Bugs, Not Just Features

In recent months, Microsoft has learned that 80 percent of the errors and crashes in Windows and Office are caused by 20 percent of the entire pool of bugs detected, and that more than 50 percent of the headaches derive from a mere 1 percent of all flawed code.

In an e-mail update sent out broadly to enterprise customers on Oct. 2, 2002, Microsoft CEO Steve Ballmer highlighted initial progress being made on the company’s Trustworthy Computing initiative, an effort rolled out by the vendor last January to improve its reputation in the reliability and security arenas. For one thing, there will be faster bug-fixing as a result of an error-reporting facility embedded in Office and Windows. And that error-reporting tool will be part of the forthcoming Windows.Net Server 2003.

The automated error-reporting tool enables customers to relay errors to Microsoft in a condensed “mini-dump” format, which simplifies the process, Ballmer said.

“One really exciting thing we learned is how, among all these software bugs involved in the report, a relatively small proportion causes most of the errors,” Ballmer wrote in his three-page memo. “About 20 percent of the bugs causes 80 percent of all errors, and – this is stunning to me – 1 percent of bugs caused half of all errors.”

But one analyst said that customers should not come to the conclusion that the 80-20 bug ratio will make it easier for Microsoft to clean up problems with its software.

“The 80-20 rule is often believed to be true in most things. Most often it is used by vendors to distract people from the problem of inadequate quality with the implication that they only need to work on a small number of issues to correct that problem,”

said Rob Enderle, research fellow at Giga Information Group.

“What’s forgotten is that 20 percent are often the most complex, most difficult issues to correct and the most likely to spawn new problems as part of the correction process.”

The tool and debugging method, however, did help Microsoft address 20 percent of all Windows XP bugs in Service Pack 1, more than half of all application errors fixed in Office XP Service Pack 2 and 74 percent bugs of fixed in the beta test version of Visual Studio.Net, Ballmer claimed.

A summary …

Ready for a summary of Pareto’s principle?

So here it is and as usual on iNotes4You it’s summarized with the help of a mind map.

20140531-061531.jpg

Feel free to download this map from my Box account.

The alternative file formats have been created with iThoughts (.ITMZ file format). Compatibility to other tools is limited. The DOCX file format is suggested for those who don’t use a mind mapping tool. The file contains the image as well as a detailed outline of all topics.

Application File format
Adobe Reader PDF
Apple iWork/Microsoft Office DOCX
iThoughts ITMZ
MindManager MMAP
XMind XMIND

Apple and the Pareto principle …

Apple’s operating system for mobiles, the hardware, and software applications are as complex as other comparable systems. Only developers are deeply engaged in what’s going on in the code if a user e.g. taps on the touch screen of an iPhone or an iPad. Be sure, it’s a lot what has to be considered when designing the code and providing APIs (Application Programming Interface) to developers who then create their apps based on implemented functionalities of iOS.

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For us, as users of Apple’s mobile devices, there are only two but quite important things, the UX (user experience) and the UI (user interface).

One common adage in the IT industry is that 80 percent of all end users generally use only 20 percent of a software application’s features. Aside the concrete numbers this seems to hit the nail right on the head and I think nearly all of you can agree. Only a minority, the power users, get more mileage out of an application.

Basically there are two options to increase the UX of software products

  • two versions
    a standard and a professional version with extended features
  • one version
    with features limited to the commonly accepted needs of customers

Apple goes the latter way roughly according to the Pareto principle.
But there seems to be a problem.

What are the features if all the options are roughly reduced to the mentioned 20%?

Well, it depends on the application and necessary features can only be identified by constantly looking on the behavior of customers.

If you settled all the needs of customers the next problem comes up.

How can the features be packed in a clean and tidy user interface?

It was Sir Jonathan Ive, Apple’s top designer, who once said

Simplicity is often equated with minimalism. Yet true simplicity is so much more than just the absence of clutter or the removal of decoration. It’s about offering up the right things, in the right place, right when you need them. It’s about bringing order to complexity. And it’s about making something that always seems to “just work.” When you pick something up for the first time and already know how to do the things you want to do, that’s simplicity.

Regarding the UX and UI I found a noteworthy article by Susan Weinschenk, Ph.D., on uxmag.com about The Psychologist’s View of UX Design (please use the link under ‘Related link’ to read the full article). It can be seen as a validation of the Pareto principle in the sense of separate the vital few from the trivial many. And with this it also proofs Apple’s strategy of seamless usage of its mobile devices.

Here is a summarization of the main points visualized in a mind map.

20140419-205613.jpg

Feel free to download this map from my Box account.

The alternative file formats have been created with iThoughts HD for iPad (.ITMZ file format). Compatibility to other tools is limited. The DOCX file format is suggested for those who don’t use a mind mapping tool. The file contains the image as well as a detailed outline of all topics.

Application File format
Adobe Reader PDF
Apple iWork/Microsoft Office DOCX
iThoughts ITMZ
MindManager MMAP
XMind XMIND

There’s a finite amount of resources to focus on finding and fixing issues or improving the user experience. It’s the task of designers and engineers to find out the small number of items account for a disproportionate amount of results. An effective strategy is to separate these vital few from the trivial many to improve the user experience.

If you use an Apple mobile device you already recognized that problems with the operating system can be solved with solely three methods

  • Reboot
  • Restore
  • Recover

This is a quite remarkable step to reduce the efforts of users to fix problems.

It’s definitely the wrong and most ineffective way to fill a knowledge base with thousands of articles, often not applicable for devices even if they run on the same version of an operating system. That’s my experience of working on Microsoft Windows based computers in the last 30 years. Problems with drivers, Dynamic Link Libraries, vulnerabilities, monthly published patches, etc. have been quite frustrating tasks, wasted your time, and, regarding the usage of Windows PCs in businesses, cost a lot of money. A reason could be the genes Microsoft put into the cradle of its operating system.

Summary …

Companies looking at the 80-20 rule have to identify the 20% in all areas which means find out the few vital from the many trivial.

Going along with this analysis more simple solutions for usability problems, feature requests, support calls, software bugs or revenues can be created.

If you recognize that reading just 20% of my blog post let you understand 100% of my intention than you have a further validation of Pareto’s principle.

Related links …

Apple’s Focusing

Apple’s Strategy and Ad

The Psychologist’s View of UX Design

Thanks for stopping by.





Apple Support

30 07 2014

Apple takes care and is well-known for seamless usage of it’s products, high build quality, and strong efforts regarding customer support.

Support options are …

  • Apple’s website
  • Apple Care Protection Plan
  • Genius Bar in Apple Stores
  • Apple Support Communities

Try to get help from Samsung, HTC, LG, Sony, or other competitors and you will see the difference and it’s because Apple offers a complete ecosystem.

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Unlike Microsoft the company offers a powerful collection of support articles which are regularly updated.

Help yourself is poorly supported by Microsoft’s knowledge base because

1 articles are not highly ranked in Google searches, instead you get many results linking to uncountable forums usually presenting ‘trash content’ or personal conversations without any methodical approach

2 search results within Microsoft’s support site nearly never provide useful results; you also may find articles about products 10 years old or even older although their support is already suspended

3 articles are not translated by humans but translation software and the results are often a disaster

But there is also an advantage in Microsoft’s approach to organize the error messaging system. It’s the so-called MSID for errors, a unique, product related number which points to an error description.

Within iOS Apple doesn’t use error numbers. As a consequence your search is only successful if you enter main parts of the message displayed on your device in a search engine.

20140414-170148.jpg

If you enter ‘iPhone disabled’ as the search term in a browser you will immediately get a high ranked result pointing to an Apple support article.

Note
It would be an improvement if iOS lets you copy the message into the clipboard for later use as the search term in a browser.

A further step forward could be an optional control within an error message popup named ‘Support’. Tapping on it opens Safari with the error message as the search term.

Fortunately Apple sells high quality products so that error messages are rare.

Prepare for a support request …

If you need support you should have these data ready

  • Apple ID
    (password and answers to your security questions if you don’t use 2-Step Verification)
    to log into your profile, to contact the support by phone
  • Serial Number
    of the device
    Go to Settings – General – About to find it out. Tap and hold to copy the number to the clipboard.
  • OS version
    Go to Settings – General – Software Update to find it out.
  • IMEI and ICCID
    if there is a need to contact your provider
    Go to Settings – General – About to find it out.

If you want to have immediate access to all these data don’t keep it in an iWork document, instead use a password keeper like 1Password.

Support options …

If you visit Apple’s website you will find a comprehensive overview about support options. My mind map shows these options and an overview of essential FAQs. All topics come along with assigned links. If you use a mind mapping tool just tap on a topic to open the related website.

20140414-170355.jpg

Feel free to download this map from my Box account.

The alternative file formats have been created with iThoughts HD for iPad (.ITMZ file format). Compatibility to other tools is limited. The DOCX file format is suggested for those who don’t use a mind mapping tool. The file contains the image as well as a detailed outline of all topics.

Application File format
Adobe Reader PDF
Apple iWork/Microsoft Office DOCX
iThoughts ITMZ
MindManager MMAP
XMind XMIND

If you download the map in the DOCX file format and open it with Apple’s iWork app PAGES it looks like this

20140414-170545.jpg

Just tap on a link within Pages to open the website in Safari.

Support documents …

Links to Apple’s support documents use structured web addresses using this pattern

support . apple . com / kb / HT

followed by a number (and a region identifier like ?viewlocale=en_US&locale=en_US)

Example for an article about Using Touch ID …

http://support.apple.com/kb/HT5883

Apple repair services …

It rarely happens but if a recovery of your device (the most thorough way to solve problems) doesn’t solve the problem it might be the hardware which died. Apple offers the following options to reanimate your device.

In case of an iPhone you will find all support options on

Contact Apple Support

Tap on ‘Service Requests + Troubleshooting’ to see a list of possible problems.

If you already identified the problem as a hardware failure you must contact an authorized repair service which can be located here

Find Locations

Call the phone number for your country and a clerk will help you in any case, with or without an AppleCare Protection Plan.
I there is a nearby Apple Store it’s the best way to take your device there.

If not, use this link to see the options and contact an authorized dealer/repair service if you purchased anAppleCare Protection Plan.

Here is an example of the steps to do if an iPhone won’t power on any longer.

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If there is an Apple Store nearby it’s always the easiest way to visit the store and take the device with you.

If you have to use the mailing route Apple will send you all the printed forms you need to pack the box and temporarily say Good Bye to your electronic assistant.

Apple Support Communities …

If you didn’t find an answer in one of Apple’s support documents you may ask for help in the Apple Support Community.

With your Apple ID your are granted to use this community if you agree to this

Use Agreement

Use this link to get started.

Apple Support Communities

Follow these steps …

  • Sign in with your Apple ID.
  • You can quickly ask a question from the home page or from within a specific community related to products and services. You can also click New > Discussion at the top of any page.
  • As you type your question, you’ll see a list of similar questions that other users have asked.
    You might find an answer in an earlier discussion.
  • Try to limit the question to one or two short sentences. You’ll be able to provide more details in the next few steps.
  • Choose the community that best relates to your question.
  • Type your question and describe the issue. It’s helpful to include details such as product specs, software version, actions that cause the issue, and any troubleshooting you’ve already done.
  • Select categories and add tags to help others find your question.
  • Click Post Message.

To help you track responses, you’re automatically subscribed to email notifications for any question you ask or respond to. To turn off email notifications, see Manage email notifications.

Encourage helpful community members by marking responses that help solve your question. This awards reputation points and increases the member’s status in the community. It also makes it easier for others to find helpful responses.

Summary …

If you have a question regarding an iOS device it’s likely that you find an answer or a workaround for fixing a problem within a few minutes. An iOS device usually just works. If not you fortunately have less options to solve the problem. Try a reboot, a restore or a recovery in this order. If nothing helps go to an Apple Store or send your device to Apple Repair. It’s that simple.

Related links …

Specific topics …

The Apple ID

Troubleshooting

Recovery

Emergency Guide

Security made by Apple

2-Step Verification

General topics …

Apple’s Customer Relationships

Apple’s Ecosystem

Thanks for contacting iNotes4You.





About Innovation

18 07 2014

Apple is an innovative company and discussions about its innovate power first need a close look on what innovation means for a tech company.

The term …

On Wikipedia we find …

Innovation is the application of better solutions that meet new requirements, unarticulated needs, or existing market needs. This is accomplished through more effective products, processes, services, technologies, or ideas that are readily available to markets, governments and society. The term innovation can be defined as something original and, as consequence, new that “breaks into” the market or society. One usually associates to new phenomena that are important in some way. A definition of the term, in line with these aspects, would be the following: “An innovation is something original, new, and important – in whatever field – that breaks in to (or obtains a foothold in) a market or society”.
While something novel is often described as an innovation, in economics, management science, and other fields of practice and analysis it is generally considered a process that brings together various novel ideas in a way that they have an impact on society.

Innovation differs from invention in that innovation refers to the use of a better and, as a result, novel idea or method, whereas invention refers more directly to the creation of the idea or method itself.

Innovation differs from improvement in that innovation refers to the notion of doing something different rather than doing the same thing better.

Regarding the major tech companies Apple, Samsung, and Google we can see an ongoing war between fanboys each claiming their beloved company is innovative.

In the organizational context, innovation may be linked to positive changes in efficiency, productivity, quality, competitiveness, market share, and others. However, recent research findings highlight the complementary role of organizational culture in enabling organizations to translate innovative activity into tangible performance improvements.

The measure of innovation at the organizational level relates to individuals, team-level assessments, and private companies from the smallest to the largest. Measure of innovation for organizations can be conducted by surveys, workshops, consultants, or internal benchmarking. There is today no established general way to measure organizational innovation. Corporate measurements are generally structured around balanced scorecards which cover several aspects of innovation such as business measures related to finances, innovation process efficiency, employees’ contribution and motivation, as well benefits for customers. Measured values will vary widely between businesses, covering for example new product revenue, spending in R+D, time to market, customer and employee perception and satisfaction, number of patents, additional sales resulting from past innovations.

So we are faced with a complex topic but what should be clear is that a final assessment whether a company is innovative can only be done by knowing all the facts and waiting until the society respectively the market shows any reaction.

In 2010 Apple released its first iPad and some years later we can definitely say that it was innovation born out of many preceding scientific results, above all the touch screen and the appropriate software to control apps.

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What we can see is that scientific results taken for its own are not enough to be innovative. It needs a vision, persistent efforts, and outstanding people motivating each other to bring an innovative product to the market. Steve jobs once said …

Customers don’t know what they want but are looking for something new and exciting

The iPad was a high level innovation, an ‘ocean boiling’ new kind of device whereas follow-ups could be described with the words of Tim Cook

Some people see innovation as change, but we have never really seen it like that. It’s making things better.

I would like to add an important point

An innovative product is only born if it provides space for essential improvements in the future. So in an essential first step the conditions for a long-term impact already must run in the blood.

It needs a close look on and into products to see innovative steps which, in some cases, are only laid out. If the basis already includes technically feasible visions, the new product usually will be successful.

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A more superficial view on the iPhone 5S, Apple’s flagship, could lead to an assessment like “same shape, same size, same everything”. But the truth is that there is a fingerprint scanner solving the dilemma of security in a much more convenient way than before and the M7 motion processor which could later be used in a new kind of device like an iWatch, possibly disrupting the health care system. And be sure, it will not be a shiny new gimmick like the Galaxy Gear watch.
And there is iOS 7 supporting a 64-Bit architecture, designed for future software capabilities. And there is much more only visible if colors and shapes are disregarded.

The process …

Here are the steps to innovative products.

Step 1

in any innovation process is to generate ideas. This includes gathering ideas both internally and externally, within the company and by looking at competitors.

Note
The ongoing war between fanboys e.g. of Samsung and Apple only reflects a psychological problem of the involved people because collecting information from everywhere is a normal process in which lastly lead to the many benefits we have in our modern society. No scientist would ever get a Nobel Prize if he wouldn’t refer to results of his colleagues.

Then it’s inevitable to prioritize and make sense of these ideas. The goal must be to find a structured way to catergorise and prioritise your ideas, so that your long list becomes a shortlist.

Step 2

is to incubate the best ideas. Incubation could just be further theoretical development, or it could move into piloting or an initial roll-out of the idea. That’s what Samsung did with its Galaxy Gear Smartwatch. But also Apple with its M7 motion processor and the fingerprint scanner first introduced in the iPhone 5S in late 2013.

Step 3

needs excellent engineers and designers to focus on an issue, a solution and implement your idea fully.

Step 4

is an essential step for a business oriented company. It’s effective marketing. A product shouldn’t be called innovative if it doesn’t have an impact on society. This needs a significant number of customers, worldwide. It’s one if the strengths of Apple to push customers with sophisticated ad. The Motorola Atrix with its fingerprint scanner is an example for a good idea but poor marketing and the result is well-known, it was a product without significant impact.

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Step 5

in any innovation process is choosing to either exit or sustain the project. Innovation can’t go on for ever!

Even if the project becomes self-sustaining, at some point you will need to send it back through the innovation process to check that it is still relevant, delights people, is useful for their everyday lives and perhaps make plans to adapt or replace it altogether. In these circumstances, the innovation process is very much an iterative one. The iterations of the iPhone, and not to forget, of the environment (stores, iCloud, iOS 7, 64-Bit processor, etc) are a shining example of this last step a company is faced with.

Looking on more than 4 decades of Apple there is no doubt about a constant improvement of all hardware products, software and services. This long-term strategy made the company to the most valuable brand in the world.

About Apple …

Nearly nothing comes out of the box. So innovation is always combined with the ability to
connect the dots in a way that people are excited, benefit from a new technology, let them change the way to do things more efficiently or even with more fun and engagement, and inspire them to think different and force creativity.

And it’s not only the iPad initiating a paradigm shift there are also Apple’s desktops which have to be taken into account.

When the iMac appeared it made everyone look. It was meant to be a “look-at-me” product. It was meant to show Apple was not dead. Last year Apple showed off their new professional grade desktop machine and those who do serious computing and media production have been lining up to get them. Apple is still making the finest desktop machines in the field.

See what I found on Google+ in a comment section written by Dave Trautman who once again hit the nail right on the head …

For those in America, where is there a huge problem with respect to personalized health care? Like – everywhere! In other developed countries with public health care the emphasis on personal responsibility has been the best way to both reduce costs and make the system more efficient. In America you have to go through the gauntlet of health care providers and insurance providers and pharmaceutical companies to take charge of your own good health. If Apple’s iBeacon software is installed in the next ambulance to arrive at my home then my phone might light up with my emergency information automatically once I am inside the vehicle. I might not even be conscious. But my phone can give them what they need to know to start treating me. My phone might also tell them I have had high blood pressure for the past six weeks and rising. All this with a personal tracking iStrap and the M7 chip on my phone.

I am thinking Apple has been slowly and carefully putting the seeds into the ground for some years now which will later be sprouting a completely new category of personal device(s) which we cannot live without.

So let’s put all these considerations together. If you are a regular visitor of my blog you already recognized that I like to do it with a map, a mind map or a concept map.

Innovation targets …

It needs a close look on all the activities of Apple, it’s leaders as well as it’s excellent engineers, to screen a picture on what the targets of innovation are. I added some quotes of Steve Jobs and Apple’s Industrial Design Group (IDg) to point to some basics of the company’s philosophy which is primarily influenced by Steve Jobs and Sir Jonathan Ive.

It needs a company DNA and blood flowing through the veins of responsible people to be innovative.
This DNA is followed by innovation not only brought into sold products but also into the corporate structure and the infrastructure customers are faced with.

This all is also a lesson for successful leadership which compels admiration and a cult-like status. If this happens over decades a company becomes a brand and in case of Apple the most valuable brand in the world. The worst case hampering innovation and customer satisfaction are early releases of unfinished products with less benefits for customers and follow-ups which manifest the lacks of predecessors.

So an essential part of innovation is simply time even if there is an increasing pressure from which side soever, market, shareholders or deliberately provoked by publishing (or in case of Apple one could often say ‘punishing’) media.

I purchased my first Apple device (an iPhone 3GS) in 2010 and started blogging in late 2012 with just one target, to learn more about the company and its mobile devices, an exciting journey through technologies of an amazing company.

So this concept map is based on what I learned and published on iNotes4You. See the different articles under ‘Related links’.

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I tried to connect each topic with an Apple product which, I think, is a meaningful example for what the content stands for.

Summary …

To decide whether a technical product is innovative or not is a quite difficult task and in many cases it’s also a very personal assessment. Innovative features of products might change the life of an individual and can be useless for others. And there are developments which can be seen as useful for all people like a smartphone automatically sending information to health care assistants in case of an accident.

Related links …

About the company …

Steve Jobs Timeline 2000-2011

Apple’s Focusing

Apple’s Ecosystem

Apple’s Strategy and Ad

The New Philosopher

Apple’s Intangible Assets

Apple, a unique company

About some products …

Sensitiveness

Fingerprint Technology

Thanks for visiting iNotes4You.








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